Reference

Terms That Govern Your 55kbd Account

These terms set out what you agree to when you open and use a 55kbd account. Access and eligibility depend on your local law and the regions where 55kbd operates — read these terms carefully before you deposit or place any wager.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredSubject to eligible regions
55kbd Terms That Govern Your 55kbd Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. You can reach us through live chat, email, or our help centre — all three paths connect to the same team.

Team online

Live Chat

Open the chat widget from any page on 55kbd to raise a terms or account query with our support team in real time.

Email Support

Send a detailed message to our support address for written records of your terms-related query or dispute.

Help Centre

Browse the help centre for answers to common terms questions before contacting the team directly.

HOW WE OPERATE

How 55kbd Handles Your Account Data

Your account data — login credentials, wallet history, transaction records — is stored securely and used only to operate your account and meet our obligations under applicable law. We do not sell your personal data to third parties. You can request a copy of the data we hold on your account by contacting support with your registered mobile number.

Account Security

Your password and OTP are never stored in plain text. If you suspect unauthorised access, contact support immediately to freeze your account.

Transaction Records

Every bKash, Nagad and Rocket transaction is logged against your account wallet and available in your transaction history tab.

Data Requests

To request, correct or delete the personal data we hold, contact support with your account ID and registered mobile number.

Terms Updates

We post updated terms on this page when changes occur. Continuing to use your account after an update means you accept the revised version.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility and your rights as an account holder on 55kbd.

Eligibility depends on your local law and the regions where 55kbd is available. You must meet the age and residency requirements that apply in your location before opening an account.

Yes. Every deposit and withdrawal through bKash, Nagad or Rocket is governed by these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.

We post the revised terms on this page. If you continue using your account after the update date, that counts as acceptance. We recommend checking this page periodically.

Contact our support team within 30 days of the transaction date. Provide your account ID and the transaction reference shown in your wallet history so we can investigate promptly.

Yes. Send a data request to our support team with your registered mobile number and account ID. We will respond with the information we hold in line with applicable law.

If you breach these terms — for example by sharing your login — we may suspend your account while we investigate. Funds in your wallet remain yours subject to the outcome of that review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.