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How 55kbd Handles Your Personal Information

Your account with 55kbd involves personal data — from your mobile number and wallet details to your session activity. This policy explains exactly what we collect, why we collect it, and how you can control it.

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55kbd How 55kbd Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, Retention and Your Rights

We use SSL encryption on all data in transit and store account records on access-controlled servers. Cookies keep your session active between pages and remember your wallet preference — you can clear them from your browser at any time, though doing so will log you out. We retain account data for as long as your account is active and for a period after closure as required by financial record-keeping rules. To request access, correction, or deletion of your data, contact support with your registered mobile number.

SSL Encryption

All data moving between your device and our servers is encrypted in transit. This covers login, deposits, and withdrawal requests.

Cookie Control

Session and preference cookies can be cleared from your browser settings. Clearing them logs you out but does not delete your account data.

Data Retention

We keep your account records while your account is open and for a defined period after closure, in line with financial compliance requirements.

Your Access Rights

You can request a copy of your data, ask us to fix errors, or request deletion. Submit the request through live chat or email with your account mobile number.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy requests directly. Use any of the channels below and mention your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page while logged in. Mention 'privacy request' and an agent will handle it directly.
Email Support Send your request to our support address with your account mobile number and the specific data action you need.
Account Settings Some data corrections — like updating your mobile number or linked wallet — can be done directly inside your account settings.

Common Questions About Your Data

Here are the questions we hear most often about how your information is handled on 55kbd.

We collect your mobile number, name, and the wallet details you provide during registration — such as your bKash or Nagad number. We also log device and session data for security purposes.

No. Your PIN stays inside your wallet app. We only receive a transaction reference or confirmation token when a payment clears — never your credentials.

Contact support via live chat or email with your registered mobile number and ask for a data access request. We will respond with the information we hold on your account.

Yes, subject to legal retention requirements. Some financial records must be kept for a set period after account closure. Contact support to start a deletion request and we will explain what can be removed immediately.

Third-party providers receive only what they need to complete a specific action — a game session or a payment. They do not receive your full profile, and we do not sell data to advertisers.

Your use of 55kbd and the data rights available to you depend on your local law and eligible region. We process data in line with applicable requirements for the regions where access is permitted.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.