Reference

What You Agree to When You Use 55kbd

Access to 55kbd and all related services depends on your local law and the eligible regions we operate in — if you are unsure whether access is permitted where you are, check your local regulations before opening an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without prior noticeBangladesh users — check local rules
55kbd What You Agree to When You Use 55kbd
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account on 55kbd is tied to the registration details you provided. We store only what is needed to operate your account, process payments, and comply with the obligations that apply in the regions we serve. You can request a correction or deletion of personal data by contacting support — bring your account ID and the specific data point you want addressed. We use SSL encryption across all account and payment flows, including bKash, Nagad, and Rocket transactions.

Data Retention We keep account and transaction records for as long as required under applicable regional obligations. You may request a summary of what we hold by contacting support with your account ID.
Cookie Policy We use cookies to maintain your session, remember login state across devices, and measure platform performance. You can manage cookie preferences through your browser settings at any time.
Account Security Two-factor authentication and OTP verification are part of our login and withdrawal flow. If you suspect unauthorised access, contact support immediately and change your password from a secured device.
Change Requests To update registered details — name, phone number linked to bKash or Nagad, or email — submit a request via live chat or email with a valid account reference. Changes are reviewed before taking effect.
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Query

If you have a question about these terms, want to request changes to your account data, or need to raise a dispute about a bKash, Nagad, or Rocket transaction, our support team is the right starting point. We aim to respond to formal legal queries separately from general account help — flag the nature of your request clearly when you write in.

Live Chat Start a chat session directly from the platform for account-related legal questions. Flag it as a terms or policy query so it reaches the right team.
Email Support Send formal data or account queries by email. Include your registered account ID and the specific clause or transaction reference you are asking about.
Account Help Centre Access the help section from within your account dashboard to find policy documents, account settings, and the process for requesting data corrections.

Questions About Legal Access and Your Rights

Below are the questions we see most often around account eligibility, data rights, and how these terms apply to payment activity in Bangladesh. If your question is not here, reach out via live chat or email.

Access depends on your local law and the regions we currently support. We advise you to check applicable regulations in Bangladesh before creating or using an account with us.

Raise it through our live chat or email support first, quoting your transaction reference and the payment method used. We review payment disputes separately from general account queries.

Contact us via email with your account ID and a clear description of what you want removed. We process data deletion requests in line with the obligations that apply in your region.

We may update these terms at any time. Continuing to use the platform after an update means you accept the revised version. We recommend checking this page periodically for any changes.

Yes — if we have reason to believe the terms have been violated, including false registration details or misuse of payment methods like Rocket, we may suspend or close the account.

All account and payment flows, including bKash, Nagad, and Rocket transactions, run over SSL encryption. We retain data only as long as required under applicable regional obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.